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Hiring support or technical assistance services for your company is essential to ensure the continuity and efficiency of operations. When deciding between a monthly fee and a hours plan, many companies are unsure about which option to choose. Both solutions have advantages and disadvantages, and the ideal choice always depends on the specific needs of your business. So, let’s explore each one and help you decide which one is best for your business.
What is a Monthly Payment?
The monthly fee is a fixed support contract, in which the company pays a monthly amount to have access to a range of services. In this model, the company has the peace of mind of having continuous support and access to a dedicated team, without surprises in the budget. The monthly fee usually includes maintenance services, technical support, updates and proactive monitoring.
Advantages of Monthly Payment
- Cost predictability: you know exactly how much you will pay each month, which makes financial control easier.
- Ongoing support: ideal for businesses that need regular assistance and prefer a preventative approach.
- Proactive monitoring: Problems are identified and resolved before they can impact business.
The monthly agreement is recommended for companies that need frequent support and prefer a complete and integrated solution.
What is a Time Plan?
The hourly plan, on the other hand, is a more flexible solution, where you purchase a package of support hours and use them as needed. In this model, the company only pays for the service hours actually used, which can be advantageous for businesses that need occasional support or have unpredictable requests. Unlike contractual agreements, the time bank allows unused hours to be carried over to the next month or the following month until they are finally used up.
Advantages of the Hours Plan
- Flexibility: Use support only when needed, without recurring payments.
- Usage control: Ideal for those who want to pay only for the services used, avoiding fixed costs.
- Adjust as needed: If needs change, you can adjust the hour package.
The hourly plan is recommended for companies that do not need regular support and prefer a one-off solution.
What can be included in the Buzina hours plan?
- Resolution of simple situations related to operational maintenance aspects of the hosting service, namely:
- Technical support in configuring Outlook/Thunderbird;
- Password recovery;
- Problems sending/receiving emails;
- Configurations associated with the client domain;
- Complementary content manager training.
- Any intervention in terms of design, programming, creation or insertion of content:
- Production of graphic and functional elements;
- Insertion of content that you want to include or change on your website.
What is the best choice for your business?
If your business needs ongoing support, with regular monitoring and maintenance, the monthly agreement offers more security and predictability. However, if your support needs are sporadic and you want greater flexibility, the hourly plan may be the most cost-effective option.
Conclusion
In short, the choice between a monthly fee and a time plan depends on your company’s profile and your needs. Consider your usage frequency, budget, and desired level of support to make the right decision. This way, you ensure that your business will have the necessary support to operate efficiently and safely.
If you still have questions: buzine!
